PITA 018
What do we all want to cook? Recipe tips include:
Pizza Oven (I have the older model but super awesome)
TOPIC 1: Hints and tips for organising large groups of people (initiatives), especially when there are too many cooks and opinions and people are not in the devil detail
Map power/influence vs interest to get stakeholders better aligned, figure out influence levers & opportunities]
Issue in this case is also a dependency on someone else delivering the functionality
Send a long email to get people agitated, at least get them moving
Can the programme be broken down into pieces/phases?
Deal with influencers
Add a 15-minute focused standup on this topic only
Push accountability onto the people responsible
Programme or Delivery lead might break the deadlock
Rotate the meeting chair - change the dynamic
TOPIC 2: Selling stretch goals (aka unfeasible timeframes to get it done)
Break it up into 5 small things
Are you picking a timeframe for the sake of it?
Get the BETA/MVP out quick, not the finished product
Descope, Descope, Descope - even removing features, people might not miss them!
Managing Change - Joe Leech on The Product Experience [Rebroadcast]
TOPIC 3: Best ways to define expectations and manage customer service vs customer support vs customer experience - when it’s one person trying to do it all in a small company, maybe even part time.
What gets measured gets done - what is the impact?
What metrics are being measured? What is the objective?
Service Design approach
Support is a signal - what’s wrong and what matters?
If support is overwhelmed, consider a LIFO (last in, first out) approach so at least some people get a great experience
Is Prod/Eng taking turns on support? (use it as a discovery opportunity)
Give a crib/cheat card to the support person so they understand what good looks like, and how to repeat it
Buddy up Support with someone else for a day
TOPIC 4: Getting hired and using product management coaching/consultancies
Mock interviews
Upgrade your LinkedIn profile - steal from peers
Treat yourself as the product
Find a mentor, as possible - people you’ve worked with, people you’ve interviewed well with
Review your strengths & superpowers to take control of the narrative
You Are the Product – Kristina Walcker-Mayer on The Product Experience