PITA 020

TOPIC 1: Silos and difficult stakeholders - how to deal with them

• Call it out - either there and then, or following up (email template, titled HERE TO HELP)

• Calculate the cost of the bad behaviour - meeting time, etc

• Engage a moderator for meetings with multiple hard cases (someone from their world, someone calm, senior enough, respected)

• Facilitators also useful - external, especially

• Motivation/Intention mapping - figure out what drives the behavior

• Be explicit about the RACI

• Think about if they are really being “difficult” - maybe someone challenging multiple decisions and opinions is doing the company a favour

• Radical Candor — Be A Kick-Ass Leader And Empower Your Team 

• Delivering Difficult Feedback/

• Keeping Your Stakeholder Relationships in CREDiT

• Business Battle Mapping | Map | Strategic Management

• Battle Mapping Talk

TOPIC 2: Data literacy - where to start in an organisation of mixed skills and competencies and some are afraid of the word data

• Don’t assume anything

• People who are Subject Matter Experts in other areas may speak different ‘languages’ ut have simpler philosophies and wants - just different frameworks

• Engage them in things that solve their problems (and yours)

• Ask them what they want to know/measure?

• Ask them: what does data mean to them? Don’t engage from your specific domain. Break it down for a mutual understanding

• Tricia Wang: The human insights missing from big data | TED Talk  and her course with Matt LeMay, Integrated Data Thinking.

• Don’t teach someone to fish if they don’t have a pole/hook/net. Make sure they have the tools and the knowledge as needed.

TOPIC 3: How do you “switch off” for small intervals during the workday, i.e. lunchbreak, especially from home?

• Get out of the house 

• Run

• Shop

• Read

• Cook (prep lunch). Bake sourdough

• 5-minute workouts where you don’t need workout clothes or equipment: Playlist 

• Do an online workout (especially if live with other people)

• Look up at the sky. Actually look!

• Move around the house. Sit in different places

• YinYoga.com - The Home Page of Yin Yoga

• Turn video off for meetings when just listening and change position

• Do NOT start online gaming

• eat/snack in your garden/on a walk

TOPIC 4: Onboarding to a new team / part of the product - tips?

• Start with a specific project  of fixed duration - but also create a space of demoing everything we have, delay the actual objective for a while

• Get a view of the data

• Customer service - incoming calls/queries

• Test the product

• Stakeholder formal interviews (Post a sample)

• Talk to customers (alone or with others, ideally not with people too senior to you)

• Go through any research/discovery on the product genesis: Why did we make this in the first place?

• Innovation games (like Business Origami: A Method For Service Design | by Chenghan (Hank) Ke)